Refund Policy

At Solvana (https://www.solvanabio.com), we strive to provide high-quality products, services, and content to our community. We want you to be satisfied with your experience. Please read our refund policy carefully before making a purchase.

 

 

Digital Products & Downloads

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Due to the nature of digital products, all sales are final. Once you have gained access to digital content (such as e-books, guides, downloadable resources, or online courses), we do not offer refunds, exchanges, or cancellations. We encourage you to review product descriptions carefully before purchasing.

 

Services & Consultations

For services, including coaching sessions, workshops, or other one-on-one offerings, refunds are generally not provided once the service has been rendered. If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance to discuss options.

 

Physical Products

If you purchase a physical product (e.g., merchandise or tools), we accept returns within 7 days of delivery, provided the item is unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

 

Refund Process

To request a refund (if applicable), please contact us.

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Include your order number, details about the issue, and any supporting photos or documentation. We will review your request and respond within 5-7 working days.

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Non-Refundable Situations

• Change of mind after purchase.

• Failure to download, access, or use digital content due to user error.

• Services already completed.

• Products damaged due to misuse or neglect.

 

Contact Us

If you have any questions about this Refund Policy, please reach out to us.